FAQ

Delivery

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Delivery is only $9.95 per delivery

If there are two deliveries to the same residence in Sydney we will attribute a 25% credit for the cost of delivery to each member’s account prior to the next delivery date. This offer is limited to two deliveries per residential address only and can't be offered for deliveries to commercial premises or where deliveries are made after 6am. We will extend this offer to our Melbourne customers as soon as we are able to.

We deliver to you first thing in the morning (usually between 4-7am) to ensure that your meals are at their freshest, unless you have nominated to receive your meals at the office. Deliveries to CBD areas will usually be prior to lunch time.

Most of our deliveries will be made while you’re still asleep or before you leave for work. When you create your account, please give us clear instructions on where to leave your Live Yellow delivery. If you leave earlier than 7am then we would encourage you to have your meals delivered to a CBD area instead.

Yes, as long as you work in a CBD Area. When you create your account just tell us your work address.

Yes, we can deliver to secure apartments, just contact us on 1300 865 483 to discuss your options.

Please leave the delivery box and reusable gel packs out so your delivery person can take them away with them next time they deliver. If you do not have a further delivery scheduled, please keep it until your next order. If you do not wish to order further, they’re yours to keep!